SAP Knowledge Base Article - Public

3316471 - For Rehire with Old Employment only Additional Data Collection and Complete E-sign Step Status is Showing in Onboarding Dashboard After Completing the Review Rehire Data

Symptom

Rehire with old employment candidate showing only ADC and signature step in onboarding dashboard after review rehire data completion.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Candidate is initiated from recruiting
  2. Candidate enters rehire flow and is available in Perform Rehire Verification To Do
  3. Can accept as rehire on old employment here or continue as new hire
  4. Continue as new hire
  5. Complete New Hire Data Review Step (NHDR)
  6. Complete New Hire Activities (NHA)
  7. Candidate completed Personal Data Collection (PDC)
  8. Candidate enters second rehire check
  9. Candidate is available in Perform Rehire Verification To Do
  10. Accept Rehire as Rehire with Old Employment (ROOE)
  11. Complete the review rehire data
  12. Additional data collection step is created.

Cause

For ROOE, once the rehire verification is done, New Process starts with Additional Data Collection and New Hire Activities and New Hire Data Review and Personal Data collection step are skipped.

Resolution

The new process will only have the activities which are pending(need to be completed) after the PDC step as per the process variant. So if the process variant has ADC and e-signature step then only they will be visible in the onboarding dashboard. It is the expected functionality of the product.

See Also

3282887 - Rehire with Old Employment - Behaviour/Flow - Onboarding

Keywords

Rehire, Old employment, new hire data review, PDC, onboarding, dashboard, Additonal Data Collection, Process variant, Rehire Verification, Review Rehire data , KBA , LOD-SF-OBX-RHM , Rehire Mechanism , Problem

Product

SAP SuccessFactors Onboarding all versions

Attachments

image.png