Symptom
Rehire with old employment candidate showing only ADC and signature step in onboarding dashboard after review rehire data completion.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Candidate is initiated from recruiting
- Candidate enters rehire flow and is available in Perform Rehire Verification To Do
- Can accept as rehire on old employment here or continue as new hire
- Continue as new hire
- Complete New Hire Data Review Step (NHDR)
- Complete New Hire Activities (NHA)
- Candidate completed Personal Data Collection (PDC)
- Candidate enters second rehire check
- Candidate is available in Perform Rehire Verification To Do
- Accept Rehire as Rehire with Old Employment (ROOE)
- Complete the review rehire data
- Additional data collection step is created.
Cause
For ROOE, once the rehire verification is done, New Process starts with Additional Data Collection and New Hire Activities and New Hire Data Review and Personal Data collection step are skipped.
Resolution
The new process will only have the activities which are pending(need to be completed) after the PDC step as per the process variant. So if the process variant has ADC and e-signature step then only they will be visible in the onboarding dashboard. It is the expected functionality of the product.
See Also
Keywords
Rehire, Old employment, new hire data review, PDC, onboarding, dashboard, Additonal Data Collection, Process variant, Rehire Verification, Review Rehire data , KBA , LOD-SF-OBX-RHM , Rehire Mechanism , Problem
Product
Attachments
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