SAP Knowledge Base Article - Preview

3341096 - Home Page - Custom Cards - GIF or PNG as Thumbnail are not shown as previewed (moving or transparent background)

Symptom

When importing a PNG with transparent background or a GIF under Manage Home Page ->Edit Organizational Updates -> Card -> Thumbnail, the card is not displayed on Homepage as on the card Preview (see screenshot below). The behavior

    • The GIFs used as thumbnails for custom cards are static pictures on Homepage, while on preview the GIF is shown playing;
    • The PNG used as thumbnails for custom cards have the transparent background replaced with a solid color not shown anymore on the home page properly. The GIF is not moving anymore like a GIF should do. It became a static picture with a black background only.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP SuccessFactors HCM Suite

Product

SAP SuccessFactors HXM Core 2305

Keywords

Latest Homepage, GIF, PNG, thumbnail, Fiori, 1H2023, H1 2023, engagement cards, home page cards, Latest home page (aka Reimagined Home Page) , KBA , LOD-SF-PLT-TIL , Custom Tile/Card Issues , LOD-SF-PLT-LHOM , Latest Home Page , Problem

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