3401581 - Purge Inactive User Button is Missing from Purge Request Type

Purge Inactive user is missing from their instance even though the permissions are correct. 

SAP SuccessFactors HCM

1. Go to Data Retention Management 
2. Create New Purge Request
3. Look for "Purge Inactive Users" from "Select a purge request type" drop-down.
4. This purge is missing.

From 2H 2024 release on, the Purge Inactive User request is deleted for Employee Central and can no longer be used. For Employee Central the Enable Purge Inactive User request type option previous available on Company System and Logo Settings was removed.

For Employee Central enabled instances, it is highly recommended to use DRTM Master Data Purge request type as it is legally more compliant and provides a centralized purge solution in which country/region and legal entity-based retention times can be configured for inactive employees.

For more information, please refer to Purge Inactive User Request Type Is Deleted for Employee Central.

• Purging Inactive Users with DRTM
• 2615360 - Data Protection and Privacy - Data Retention Time Management (DRTM) - Master Data Purge for Inactive Users
• Purge Inactive User Request Type Is Deleted for Employee Central

SuccessFactors, Platform, Data Retention Management, DRTM, Create New Purge Request, Select a purge request type, drop-down, missing, legacy purge, permission, manage permission roles, purge inactive users, ECT-242229 , KBA , LOD-SF-PLT-DRM , Data Retention Management , Problem