3447162 - Process to Align Learning IAS tenant with HCM IAS Tenant

If the IAS tenant configured in Learning differs from the HCM/BizX IAS tenant, this article goes over the steps required to align the two tenants.

SAP SuccessFactors Learning

The following steps require multiple actions to be taken first before engaging SAP Support to complete the process. Please make sure to follow the steps closely:

1. [This first step is only available in 1H2025 & prior 2H2024 version will require service request; LMS IAS change alignment not possible prioir to 2H2024] Go to Learning Administration > System Administration > Configuration > System Configuration > Edit SAP CLOUD IDENTITY SERVICES > Change activateIASAuthentication to false and Apply Changes.
2. Log in to the IPS system that the Learning system is currently integrated with. Select Identity Provisioning > Source System > Select the "LMS Tenant" Source System record > Jobs > Disable all jobs.
3. Still in the "LMS Tenant" Source System record > Properties > set the value of lms.user.filter as userName eq "UserDoesNotExist". Go to back to Jobs and select "Run Now" on the Resync Job. This jobs will remove all users that do not have the username of "UserDoesNotExist" in the IAS tenant.
   • In case the lms.user.filter does not exist, create a new one with key user.filter and value userId eq "UserDoesNotExist" and save changes.
4. Still in the "LMS Tenant" Source System record, select "Export" and save a backup. Afterwards select "Delete" to remove the Source System.
5. Select Identity Provisioning > Target System > Select the "LMS Tenant" IAS Target System and select "Export". Afterwards select "Delete" to remove the Target System.
6. Select Identity Providers > Authentication Providers > select the entry for the "LMS Tenant" > select "Delete" to remove the authentication provider.
7. Select Application & Resources > Applications > select the "LMS Tenant" application > Edit > Rename the Display Name field by appending "_Old".

After the above steps are completed, create a case under the LOD-SF-LMS-IAS component. Please provide the following required information for the case:

• Confirmation that the HCM/BizX IAS change has been completed
• The Learning tenant URL:
• The HCM/BizX Company ID:
• The IAS/IPS tenant:

The Learning IAS Upgrade Center job will be reverted and re-ran by SAP to align the HCM IAS tenant to the Learning tenant. Afterwards, complete these steps:

1. Migrating Learning Users to Identity Authentication
2. Identity Authentication Activation

Please note, when changing IAS in the upgrade centre. If the desired IAS is not displaying, please follow this KBA - 3084273 - How to allow SuccessFactors and IAS integration across regions and/or tenant type

SAP SuccessFactors Learning and SAP Cloud Identity Services Integration Overview

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