SAP Knowledge Base Article - Public

3463447 - Workflow reminder for Initiator when dynamic group is the step approver


When dynamic group is the step approver then only one approver is getting an email notification with initiator as CC.


SAP SuccessFactors Employee Central: Workflows

Reproducing the Issue

  • Create a job of type 'Workflow Action Reminder'
  • After job parameters, there is an option 'Include Workflow Initiator in Workflow Reminders', this needs to be checked and submit the job.
  • Your workflow configuration should have a step with Dynamic group as approver.
  • Trigger a workflow and wait for workflow action reminder job to run so that it will send the reminder email notification to the approver.
  • Notice that only one approver received an reminder notification with initiator in CC email.


  • This is an expected behavior.
  • 'Include Workflow Initiator in Workflow Reminders' means The initiator will also receive a copy of reminder as well, to know that approver is being reminded. Hence, system will randomly choose ONE of all reminder emails and put initiator as cc. 
  • If you do not want system to choose randomly then only option is to disable the check "Include Workflow Initiator in Workflow Reminders" in the Workflow Action Reminder job as it is either of the one and cannot be controlled.

See Also


Workflow action reminder, reminder, workflow, dynamic group, cc email, cc, CC, email , notification, Email, reminder notification, approver, Dynamic group, Not all approver, one approver, receiving, initiator, "Include Workflow Initiator in Workflow Reminders", "Workflow Action Reminder" , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , How To


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