SAP Knowledge Base Article - Public

3478014 - Cannot remove Analytics Hub license - SAP Analytics Cloud

Symptom

A License has been assigned on a user, and now that License cannot be removed, two errors can appear.

  • "User changes cannot be saved. The maximum number of Analytics Hub licenses have been reached. Please check your current license usage limits. Then deactivate users, delete inactive users, or consider an upgrade to your plan.
    Correlation ID: XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXX"
  • "There are no Analytics Hub licenses purchased.
    Correlation ID: XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXX"

Issue context: After migrating from NEO to Cloud Foundry there are no more Analytics Hub Licenses available and a Role with the License remains on users.

Environment

SAP Analytics Cloud version: 2024.8.10

Reproducing the Issue

  1. Open SAP Analytics Cloud Tenant.
  2. Go to Security > Users.
  3. The error appears:
    1. "There are no Analytics Hub licenses purchased.
      Correlation ID: [...]" 
  4. From the same page, select a user with the incorrect assigned Analytics Hub License and change the roles on "Select User Roles".
  5. Try to select any Role or to clear the Selection > Click "OK" > and now "Save".
  6. The error appears and the previous Role and License return:
    1. "User changes cannot be saved. The maximum number of Analytics Hub licenses have been reached. Please check your current license usage limits. Then deactivate users, delete inactive users, or consider an upgrade to your plan.
      Correlation ID: [...]"
    2. "There are no Analytics Hub licenses purchased.
      Correlation ID: [...]"

Cause

This issue is currently under investigation by Development.

Resolution

This issue is currently under investigation by Development.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, kba, note, help, knowledge, chart, story, canvas, responsive, model, modeling, connection, tenant, version, linceses, license, hub, analyticshub, assign, assigned, can't, cannot, remove, removed, roles, team, teams, role, group, member, selection, select, save, change, migration, cf, neo, cloudfoundry, cloud foundry , KBA , LOD-ANA-LS , Licensing and Full User Equivalent , Problem

Product

SAP Analytics Cloud all versions