SAP Knowledge Base Article - Preview

3502822 - "Invalid Login" page even if Login Parameters are Correct

Symptom

  • "Invalid Login" page prompting when a user tries to login to SuccessFactors (SF) via IAS even though the following points are correct: 
    • Subject name identifier of SF and IAS matches 
    • User have login permissions 
    • Login method is already correct and user is using the correct URL
  • Checked the SSO logs on Provisioning (can only be accessed by SAP Support or Partner) where it shows: Cannot find user account username@sf_loaduser

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SuccessFactors HCM Core

Product

SAP SuccessFactors HCM Core 2405

Keywords

SF, success factors, PLT, platform, biz x, bizx, SSO, logs, hints, troubleshoot, how to, response, company-wide, issuer, ACS, SSO error, single sign-on error, SSO issue, SSO troubleshooting, SAML Issuer , SSO , KBA , LOD-SF-PLT-SEL , SSO Errors & Logs , LOD-SF-PLT-SAM , SAML SSO First Time Setup , How To, invalid login, cannot find sf_loaduser, sf_loaduser, login name, username
, KBA , LOD-SF-PLT-IAS , Identity Authentication Services (IAS) With BizX , Problem

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