SAP Knowledge Base Article - Public

3506061 - Product ID not displaying in value help while creating Manual Customer Invoice

Symptom

Facing error "Determining product not possible" when creating manual customer invoice

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the customer invoicing work center.
  2. Create new customer invoice.
  3. In the New Manual Invoice Request screen, enter account and sales unit 
  4. In Items section, add row and enter product ID will not be shown in the item selection value help 
  5. force enter the product ID, get error "Determining product not possible ".

Cause

The account was not configured for the distribution channel "Service"  

Resolution

The account should be configured both sales unit and distribution channel "Direct Sales" and also distribution channel "Service"  

See Also

https://userapps.support.sap.com/sap/support/knowledge/en/2776354

Keywords

KBA , AP-PRD-MAT , Material , Problem

Product

SAP Business ByDesign all versions