SAP Knowledge Base Article - Preview

3506611 - Split To New Ticket Option is Not Available For Few Inbound E-mails Received on Ticket

Symptom

“Split to New Ticket” Action is not showing for few Inbound E-mails in the Timeline facet of a Ticket.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer core applications 2408

Keywords

Split to New Ticket, Timeline Interactions, KBA , LOD-CRM-SRP-INT, Ticket Interactions, How To , KBA , LOD-CRM-SRP , Service Request Processing , Problem

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