3627943 - Blank Page in Provisioning After Enabling Onboarding - Onboarding

• Enable onboarding in provisioning and receive blank white page when click save feature although onboarding is enabled
• Standard Onboarding roles & groups not created after enabling
• Error message: "com.successfactors.person.api.IPersonType.setExternalCode(String)" because "personTypeEO" is null

SAP SuccessFactors Onboarding

1. Follow the onboarding implementation guide Enabling Onboarding in Provisioning | SAP Help Portal
2. Activate the settings in provisioning necessary to activate onboarding
3. Click Save Feature
4. Receive Blank White Page
5. Check onboarding is enabled

• Onboarding when enabled received blank white page on save is not expected. You should be see company settings page after clicking save feature button
• Errors presented in the bankend, caused by error "com.successfactors.person.api.IPersonType.setExternalCode(String)" because "personTypeEO" is null

1. Engineering are aware of this error and are working on permanent fix in OBX-19396.
2. Workaround: manually create the Onboardee Person Type in manage data
3. Navigate to Manage Data
4. Create New
5. PersonType
   1. externalCode: Onboardee
   2. personTypeName: Onboardee
   3. personType: Onboardee
6. Save
7. Perform odata refresh
8. Disable and re-enable onboarding
9. Missing roles & groups should be available now

• Enabling Onboarding in Provisioning | SAP Help Portal
• KBA 2884949 - Default Roles and Groups Not Created Onboarding Switch Is Enabled in Provisioning - Onboarding

Enabling onboarding, blank white page, provisioning, person type, persontype, com.successfactors.person.api.IPersonType.setExternalCode, personTypeEO, provisioning onboarding, missing groups, missing roles, Enable Onboarding, blank page, OBX-19396 , KBA , LOD-SF-OBX-ADM , Admin UI , Known Error