SAP Knowledge Base Article - Public

3695848 - Application Error When Modifying Work Order Dates for Contingent Workers in SAP SuccessFactors Employee Central

Symptom

When attempting to edit work order dates, an application error is happening:

Image/Data in this KBA is from SAP internal systems, sample data or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Employee Central - Contingent Workforce

Reproducing the Issue

  1. Go to the contingent worker's profile 
  2. Click on Take Action, then Edit Worker Information
  3. Modify the start date or/and end date of work order 
  4. Click on save 
  5. Error message is reflecting: "???An application error occurred. Please try again later, or notify support if the issue keeps occurring.???"

Cause

"Enabled For Contingent Workers" feature is set to "No" in JobRelationsInfo in BCUI.

Resolution

  1. Navigate to Manage Business Configuration tool 
  2. Open JobRelationsInfo
  3. Change the setting from "No" to "Yes".
  4. Save the changes.

See Also

KBA 3526600 - The start date of work order cannot be scheduled later than the next Job Information record.

Keywords

work order, contingent workforce, start date error, end date extension, application error, modify work order dates, contingent worker setting, Could not retrieve element model with RBP. ConfigService available: true DM Wrapper Available: true Person Type: CONTINGENT_WORKER Country code:  Element type: JOB_RELATIONS_INFO, Element type: JOB_RELATIONS_INFO, ???An application error occurred. Please try again later, or notify support if the issue keeps occurring.??? , KBA , LOD-SF-EC-CWF , Contingent Workforce , LOD-SF-EC-JRL , Job Relationships , How To

Product

SAP SuccessFactors Employee Central all versions