SAP Knowledge Base Article - Public

3711840 - Access Denied Due to Geo-Blocking in SAP Cloud Systems

Symptom

  • Users experience issues logging into SAP cloud systems (C4C, CPQ, Success Factors).
  • Error message displayed: "Access is denied because you are connecting from a country or region where this product or service is not available."

Environment

SAP Cloud for Customer core applications

Reproducing the Issue

  1. Attempt to log in to SAP cloud systems (C4C) from an office located in Ukraine.
  2. Observe the error message: "Access is denied because you are connecting from a country or region where this product or service is not available."

Cause

The issue is caused by geo-blocking restrictions applied to the region where the office is located.

Resolution

If you believe you are in a permitted location, contact your SAP administrator or raise a case with SAP support using component XX-SER-ECO-GBA.

See Also

Refer to: https://userapps.support.sap.com/sap/support/knowledge/en/2927271

Keywords

geo-blocking, access denied, sap cloud systems, login issue, sap c4c, sap cpq, sap success factors, error message, region restriction, sap cloud for customer , KBA , LOD-CRM-ADM , Administration UI , Problem

Product

SAP Cloud for Customer core applications all versions