3744456 - Accessing SAP SuccessFactors app from Microsoft Teams on iOS fails – SAP SuccessFactors Platform

• Unable to access full SAP SuccessFactors functionality within the Microsoft Teams mobile app on iPhone. Basic features such as chat, notifications, and some EC quick actions work, but full access fails during authentication.

• Authentication fails because Microsoft Entra ID Conditional Access marks the device as non-compliant. The login attempt is routed through a Safari-based WebView instead of the device’s default browser (Microsoft Edge), preventing required device compliance information from being passed.

• Access works when SAP SuccessFactors is opened directly in the Edge browser on the same device.

• We can see Error logs similar to:

  • Failure reason: Browser not supported
    Additional details: The user is using a browser that does not support device identification so the device state is unknown. Access to the resource requires a compliant device. To see a list of browsers that support device identification, see https://learn.microsoft.com/entra/identity/conditional-access/concept-conditional-access-conditions#supported-browsers

SAP SuccessFactors HCM Suite

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