3805283 - Joule with Ariba Guided Buying Fails — Global User ID or userType Missing in SAML Assertion

• When submitting a Joule prompt in SAP Ariba Guided Buying (for example, "show me sourcing request for 3 days"), the response is:
  • "I am having trouble processing your request. There was a server error. Please try again later."
• IAS has been configured with Ariba using the Ariba Intelligent Configuration Manager (ICM), and a Corporate Identity Provider (IdP) is configured in the Conditional Authentication settings of the Ariba application in IAS. The issue occurs only when a Corporate IdP is involved.
• Checking the senderId as described in KBA 3806237 – How to find whether Global User ID is used in Joule conversation shows that something other than the IAS Global User ID is being used in the Joule conversation.

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• SAP Joule
• SAP Ariba Buying / Guided Buying
• SAP Cloud Identity Services – Identity Authentication (IAS)
• SAP BTP (Business Technology Platform)

Identity Provisioning 1.0 ; Joule 1.0 ; SAP Ariba Buying 1.0 ; SAP Ariba Category Management all versions ; SAP Ariba Central Procurement all versions ; SAP Ariba Contract Intelligence by Icertis all versions ; SAP Ariba Contracts all versions ; SAP Ariba Invoicing all versions ; SAP Build Work Zone, standard edition all versions ; SAP Cloud Identity Services all versions

joule, guided buying, identity authentication, identity federation, attributes, global user id, provisioning, ips , KBA , CA-JOULE , Joule , BC-IAM-IDS , Identity Authentication Service , BC-IAM-IPS , Identity Provisioning Service (IPS) , BNS-ARI-PCP-JOU , SAP Ariba Joule Enablement , Problem