SAP Knowledge Base Article - Public

3359419 - Mass Data Maintenance and Data Migration for Document Output Channels fails.


When trying to update Document Output Channels, using Mass Data Maintenance/Migration, system throws the following error message

"Service Call Failed"


SAP Business ByDesign

Reproducing the Issue

  1. Go to Mass Data Maintenance work Center
  2. Select Import Customers
  3. Select attached CSV file
  4. Select tab Document Output Channels and upload the file
  5. Execute data import, you will see "Service Call failed"


The cause for this issue is, when you look at the output channel for the customer XYZ, you see that the output channel "Printer" already exists for the business document (Customer Invoice) in the template.


This is standard system behavior.

Mass data maintenance does not work with multi-Channel. 

If the issue occurs in Migration, with the Error "Business Feature 'Multiple Channels' is required for sheet 'Document Output Channels',

Please refer to KBA provided below. Or Or

See Also Or Or


Document Output Channels, Mass Data Maintenance, Multi-Channel , KBA , SRD-MD-BP , Business Partner , Problem


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