SAP Knowledge Base Article - Public

3508827 - Webex Training Center Attendance Duration

Symptom

  • This KBA is to explain how the attendance works for Webex Training Center, and what could be the reason some users are not receiving completion even though they attended the minimum percentage of the class.
  • How is the attendance duration calculated in Webex Training Center?

Environment

SAP SuccessFactors Learning

Cause

The attendance works a little different for Webex Training Center, in comparison to other vendors. While others calculate the class duration based on the time the instructor stayed active in the session, for Webex Training Center the duration of the class is calculated based on the first person to joins the class, regardless if instructor or user.

Webex considers the session start time to end time as the session duration, even if the instructor did not join. Which means if a user starts the class early, the time will start counting, not when the instructor joins the class.

On scenarios where users are allowed to enter the class a few minutes earlier, before the start time, it could be causing attendance issues. When this happens, if a user attends the class 5 minutes late, but stays through the end, completing the minimum percentage of attendance (based on the start and end time of the class), it can happen that this user does not get attendance due to the first user joining sooner extending the class duration.

Resolution

This is the standard process for Webex Training Center attendance duration, and it is working as expected.

To avoid issues with attendance, it is possible to decrease the amount of time set for users to join the class earlier, preventing them from increasing the class duration. In LMS, the time can be configured under:

  1. Learning Administration >
  2. System Administration >
  3. Configuration >
  4. Global Application Settings >
  5. Under Virtual Learning System, ‘Display Join option prior to session start [X minutes]’ >
  6. Apply Changes.

See Also

Keywords

VLS, class, Webex, training, center, centre, integration, start, end, time, session, virtual, attendance, completion, record, user, instructor, calculation, duration, registered, sap, lms , KBA , LOD-SF-LMS-VLS , Virtual Learning System , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-SCH , Class - Scheduled Offerings , How To

Product

SAP SuccessFactors Learning all versions