SAP Knowledge Base Article - Public

1638102 - Installation Best Practices for Crystal Reports


  • How to successfully install Crystal Reports?
  • What are the best practices for installing Crystal Reports?


  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016
  • SAP Crystal Reports 2020


  1. Download the right version Crystal Reports
    • Download the version of Crystal Reports that match the version of SAP BusinessObjects Business Intelligence platform, or SAP Crystal Server you are using, including the Support Pack and Patch.
    • To know the version of Crystal Reports that correspond to the version of SAP BusinessObjects Business Intelligence Platform, see: 1968027
    • If you are not opening and saving reports on SAP BusinessObjects Business Intelligence platform, then download the latest Support Pack for the version of Crystal Reports you purchased.
    • To download Crystal Reports, see the SAP Knowledge Base Article: 1291961 
    • If you already have an Installation Package, and do not know what version it correspond to, see the SAP Knowledge Base Article 2978825        
    • Important Notes
      • If you have other SAP BusinessObjects software installed on the same computer, ensure all the software are updated to the same version and Support Pack.
      • Side by side installation of Crystal Reports 2020 and SAP BusinessObjects Business Intelligence Platform 4.3 is NOT supported. 


  1. Extract the installation package on the local computer  
    • If you run the installation from the archived package, it will cause a "Blocked port" error. 
    • Copy the installation package to the local hard drive to avoid any networking issues.
  2. Disable the Antivirus software temporarily
    • Antivirus software can interefere with a software installation and causes issues, this is why it is always best to disable it whenever possible.
  3. Ensure port 4520 is open, if you have a Firewall
    • Crystal Reports installation requires open port 4520. If the port is blocked it will generate errors like: 
      "Fatal Error : At least one port in the range 4520 - 4539 must be open for the installation to proceed..." or "Microsoft Visual C++ Runtime Library Runtime Error!"
      For more details, see the SAP Knowledge Base Article 1864841
  4. Ensure there is enough disk space to install Crystal Reports
    • If you are not sure you have enough disk space, run a "Custom" installation with the minimum components. The non-mandatory components can be added at any time.  
  5. Get the Installation keycode for Crystal Reports
    • To obtain your license key / keycode, see the SAP Knowledge Base Article 2606876
    • If you are not sure about the validity of the license key, get a temporary key from the SAP Support Portal: 1288121
    • Tips: During the installation, copy and paste the license key, or type it in Uppercase, and remove dashes. 
  6. Install Crystal Reports as an Administrator of the local computer
    • Login to your computer as the Local Computer ADMINISTRATOR, if possible.
    • On the latest versions of MS Windows, even if you are logged as the Local Administrator, you may not have all the rights to perform a successfull install. To install Crystal Reports as an Administrator:   
          1. Right-click the Crystal Reports setup.exe file.
          2. Select "Run as Administrator"
      Otherwise it may register the product in a Virtual store, and causes issues.
      For more details, see the Microsoft Registry Virtualisation on Microsoft website.
    • If you do not have access to an Administrator account:
      1. Right-click the setup.exe file.
      2. Select "Run as" then select the current user.
      3. Uncheck the option: "Protect my computer and data from unauthorized program activity".   
  • Installation Issues:
    • Error:  "Incomplete Operation Detected Installer has detected that a previous operation did not complete under another user. Program will exit"
      Cause: This error occurs when there was a previous installations of SAP BusinessObjects software that failed. 
      Solution: Rename the folder:  "C:\Program Files (x86)\SAP BusinessObjects\InstallData"  to:  "InstallDataOLD"  and restart the installation.
    • On MS Windows 8, Crystal Reports and other SAP BusinessObjects products are required to be installed on the "C" drive only.

See Also


CR, install cr , KBA , biins , bpkba , sapbi , crystal , cr , BI-RA-CR , Crystal Reports designer or Business View Manager , How To


SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016 ; SAP Crystal Reports 2020